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Took a suit in to be altered. They lost it and I c...

Took a suit in to be altered. They lost it and I cannot get it back.They initially refused a refund because I might have bought it on ebay. When I proved purchase they said they would send me a refund. After a few weeks they wrote to say that due to unprecedented demand they had given my query solved status. I have heard nothing more and cannot get hold of them.
This is worse than negligent. The people running this administration are crooks.

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