Craig Kerwood

Review of Safeco

When we had a tree fall on our property we contact...

When we had a tree fall on our property we contacted Safeco to file a claim. Our phone calls and emails were not answered in a timely manner. We learned that they have a partnership with Liberty Mutual in handling homeowners insurance claims. We also discovered that because it didn't hit our home we were not covered. Fair enough, but it did hit our neighbors house and did damage to his rain gutters. After a claims adjuster asked us for the name and number of the homeowner, the homeowner called us and told us that Safeco Insurance was not going to cover the damage to his home either because "it was weather related."' So now, after I already paid A LOT of money for tree removal, now I'm on the hook to fix his rain gutter too! Please DO NOT buy insurance from Safeco! Their customer service and claims handling is the WORST and they won't pay any claims.