What has happened to this 5 star resort, it used t...

What has happened to this 5 star resort, it used to be the best in Al Ain but now you have a better choice with other 5 star that gives you 5 star service. The gardens leading up to it are all over grown and in some area's dieing, no flowers in the beds, this used to be the focal point and the managers in the hotel have no customer service, I think I will go elsewhere in future.