If I could rate a minus -1 I would, what a terribl...

If I could rate a minus -1 I would, what a terrible company to make a payment when you need it to, I m a 65 year old woman with a very painful sciatica leg , so today I have to drag myself to an office to make in person payment since my attempt to pay over the phone fail and I ve receive 48 hrs disconnection notice!!!!! I m in so much pain but I have to go find an office to pay!!!!! This is not the first time!!!!! Their paying over the phone service is THE WORST ! and it makes it sometimes impossible, what a way to run a business and it is because is the monopoly they have on electricity in Reno!!