One set of knobs that I ordered were great. In the...

One set of knobs that I ordered were great. In the second set I ordered, some of the knob threads were defective. However, when I called customer service, the representative was great. She offered a replacement order in right away for the defective knobs. Shipping does take awhile, but both knobs were as visually expected. I ordered two more of one of the knobs in a larger size for another piece in my house. I highly recommend ordering from this retailer.