Horrible customer service! My experience with thes...

Horrible customer service! My experience with these guys have been a nightmare. They are in cohoots with their suggested service and dealers. For starters, I followed their advice of taking my truck into Velocity truck center fontana, CA (DO NOT TAKE YOUR TRUCK HERE). I needed to get my one box repaired. The nightmare started on November 9th, 2020. Here it is 8 days later and my truck is still not even being worked on... a whole other review. I had to go back and forth between the dealer and NTP for days. Get one estimate of 1700+. Cool no problem. Then I call velocity and is told I have a balance of $869.15 after my 5 day mission of getting my original repair approved. My deductible is only $500.00. So where is the $369.15 coming from... I get both parties on a 3 way conference and all I hear is how small of a repair it is I'm complaining about and if Velocity wants to specify the "miscellaneous" and "other" charges that makes up the difference from my deductible... its totally up to them. This is coming from the warranty representative by the way. Total bribe show and bs... I ended up just telling Velocity to just run my card for the total needed. I think after I got them both on the line it went down to $658 and some change. But I would advice you to save your $10K! I would have rather took it to a local guy and dealt directly with them than to have been belittled and ridiculed for wanting to know what I was paying extra for.... SAVE YOUR MONEY AND AVOID THESE PPL AT ALL COST!