VERY INFLEXIBLE BOOKING SYSTEM!!

VERY INFLEXIBLE BOOKING SYSTEM!!

Having stayed twice before at this hotel I am extremely disappointed that I am unable to cancel a duplicate booking that was made in error on the booking website. It s clear from the booking that it s a duplicate - as it s the same person, number of days, same room requirement etc. .

Having contacted your hotel Immediately it s very disappointing that you cannot be more flexible and remove the duplicate booking.

Whilst I appreciate that there is a booking policy, it s clearly a mistake and surely good customer service would mean that you can see the error and make some attempt to resolve the issue, perhaps based on the fact that I stayed at your hotel twice before and that I am returning because I want to stay there.

Following several calls I m left with no choice and you re going to charge me for two rooms.

During my previous visits your staff continually give me cards asking me to review the services on the booking platforms, which I ve done and I always given a glowing report. I feel very disappointed and don t think I ll be able to offer the same level of reviews in the future...: