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Review of BMW of San Antonio

OK, I just removed the Airport BMW review and am a...

OK, I just removed the Airport BMW review and am adding this one for the new location at I-10 and 1604: Just took a car in recently for routine service. There are no signs indicating how to get to the service lanes, you have to know where they are, otherwise you end up driving around into the Mini service area, which I did, and had to turn around. Entering the service lanes you drive over plates that inspect either your tire tread (according to the service advisor) or the alignment (according to the displays above each lane), but I was told they're not exactly working yet. Service advisors are crammed four into small glassed-in cattle chutes with computers; having completed your business there, you pass through to a very sterile white reception area; here is where the layout really falters - to get to the waiting and sales area you have to pass back across the service lanes, dodging incoming cars and in my case a zamboni-type floor cleaner. Poor design! The sales area is immense, with really tall ceilings, 20 feet or more, and lots of glass , salesmen are scattered around at desks among the cars. Again, white and antiseptic aesthetics, same at the snack area. Cool jazz is constantly playing, probably a bit louder than what most would consider background music. Overall effect of design, finishes, music is probably planned to appeal to some kind of "sophisticated" market segment. In case it's not clear, I wasn't terribly impressed, and feel sorry for the employees who have to spend the whole day there. On the other hand, maybe they like it as it might be better than the old place.