Julian Tang

Review of Westin Resorts, Macau

Very hit-and-miss experience at this hotel. It use...

Very hit-and-miss experience at this hotel. It used to be a Westin. The rooms are quite large and mattresses are quite comfortable. Lobby was nice as well as the surrounding grounds. The restaurant has good food quality and service.

As for the bad, we reserved 3 rooms. One room had an issue with a broken heater and we're probably given a new room. However, the new room had no Wi-Fi working and took about half a day to get it fixed by the front desk. The second room had an issue of a cockroach. The other awful experience we had was getting on the shuttle from the ferry station. The shuttle comes every 30 minutes and is a small white shuttle. We called the front desk to let them know that we are waiting at the ferry and they said the shuttle would be there at 3:30pm and would pick us up at the bus stop. 337pm comes by and still no shuttle so we give the front desk call which they say the shuttle already passed us and blamed us that we were waiting in a different area of the parking lot.

Will not be coming back to another Grand Coloane.