Our service advisor Oscar was amazing. We purchase...

Our service advisor Oscar was amazing. We purchased a pre-owned 2019 Suburban from a different dealer in North Texas on Saturday and the engine light came on as we were driving home that evening. As you can imagine we were pretty frustrated. We contacted Cecil Atkission in Kerrville as they are the closest GM dealer to our home, they were closed for the rest of the weekend, but we were able to easily schedule an appointment for first thing Monday morning using their online tool. Oscar got us in and the mechanics had it diagnosed in no time. Oscar let us know that it could take up to 2 weeks to complete because he needed to locate and order the necessary parts. Of course we were disappointed because we wanted to use our new car to go on our vacation we had planned and were leaving in 3 days. This is when Oscar got to work and was able to find the part we needed locally, had a driver go pick it up, and the mechanics got it installed and ready for us to pick up just in time for our trip! There were a few hiccups along the way that were out of anyone's control, but Oscar and the team at Cecil Atkission made us feel like we were top priority! Oscar even gave us a call while we were on our trip to make sure our vehicle was running smoothly and that we were safe on the road! I am so impressed with the experience we had at Cecil, I am definitely a customer for life and will recommend them to anyone who asks! Oscar took a stressful and frustrating situation and showed us that he truly value values the customer and is willing to do whatever it takes to keep us safe and ensure our vehicle is in excellent shape!