Total con artists. Never opted to buy "missed eve...

Total con artists. Never opted to buy "missed event insurance" with my ticket purchase from Ticketmaster, but low and behold they've charged me for it. The first thing you hear on their automated answering machine when you call them is "If you're calling for a refund..." showing they know they're scam artists. 2 days and 2 emails later, still no response. Can't believe ticketmaster would even partner with these thieves.