Aditya Thota

Review of Audi Bellevue

This is probably my first hand experience writing ...

This is probably my first hand experience writing a negative review but AutoNation deserves every bit of it.
The first time I came in I called and made an appointment to see an A4/A5 and requested a salesperson who was referred to us by a friend he sounded nice and phone and asked me to reach out by call/text to his direct line.
Well I reached on time and called/texted him no response, talked to receptionist who asked us wait as he is occupied with other customers(okay !) I was waiting for about 20-25 min then asked the receptionist for an update to our shock she said she couldn't find us and assumed we left, we were sitting right across from her,and then went on to text the person we had booked the appointment he replied to her and not us by saying to turn them to a different person, okay first of all why did you even give me an appointment time when you cannot honor it secondly we've waited for about 45min without even someone showing up to owe us an apology, at this time I gave up and went to a different place.

The Second time I went in with a friend still trying to buy A4 or A5, I am still not sure which one as I didn't get to see on yet! The sales rep who helped us asked us basic questions and since I asked for Red colored A4 and any colored A5 he went on said there isn't one on lot with red color but could show us another if we are interested, I said ok. This follows a series of weird things
1. Forget about driving the car he didn't even allow us to sit in any A4, we had see the inside of the car from the window ! can you believe it ? I thought ok since its not the color I want let just continue to work the numbers
2.I asked him to get price quote for A4 and A5. He asks for my budget and then goes in, gets only for A4.
2. I ask a couple of questions about the numbers he brought (to match the price on website for lease). His response -We don't have that on lot as its sold, I asked him to bring me a quote for a similar priced car as they have 10 or more for same price range, goes in brings a higher number than advertised.
3. At this point my friend got involved and asked him couple of questions on how the lease is calculated the sales rep put up an angry with a reply "Are you the person buying the car? No, so don't ask questions". (Friends/Family accompany you to suggest things on behalf of you, thats how its been done majority of the time)
4. At this point we could have just walked out but wanted to see where this was heading we negotiate for a bit and ask him to re-run the numbers I remind him of the A5 quote, he says - "Oh for sure". Again comes back with just A4 corrected. I asked him where is A5. He goes - "Oh, there is no point in running those!". we will be wasting our times seeing that, So did he just assume that we are not capable of buying an A5?
5. The agent was outright rude. Lack basic sense of customer service.
next morning I did get a call from their sales manger as my friend already left a review at this point, his response was my guy just denied you showing an A5, if you want you can come in and I will help you see the car, um nope.

We went to Audi Tacoma, were treated lot better and got our A5 the same day we went there. You guys just lost a customer, just like that !

Please stay away from this dealership. They take you for granted. They do not value your business. Shopping around for a car is hard and especially if you live around Bel-Red area, AutoNation simply has no right to assume/treat their customers based on the car they are shopping for or anything else for that matter.