Walsall Council MOT Test Centre in Brownhills

Walsall Council MOT Test Centre in Brownhills

19/10/2020

Took my car there today for its MOT and the level of customer service I received from the MOT testing technician 'H' was exceptional. Not only is the place spotlessly clean with very good waiting facilities for customers, but the three bays they use are kept immaculate. Now back to H, I watched him do my test through the viewing window and you can see the way he goes about the job he is a very experienced technician. Then after about 10 minutes he came out to me (covid compliant, mask on etc) with a work light he found under the bonnet, it was mine which I forgot about a few days ago! He went back to complete the MOT and I watched him inspect the exhaust, then he went to get something from some draws at the back of the bays. He then spent a few minutes doing something at the front and back of the exhaust. Continuing on I watched as he checked the brakes on the rolling road etc. Then as the test looked like it was over H went back to his draws and started doing something on the side of the car, again just a few minutes. The test was now over and my car parked back in the MOT parking bays outside. H came over to me to tell me that it had passed and then went on to say the new exhaust I had fitted a week earlier had not been completely sealed at the joints a there was a very slight blow at the front and back so he rubbed in a bit of sealing putty he had in the bay. Not only that but he put a new bulb in my side flasher! I was so grateful and offered to give H something for his trouble and the bulb etc but he would not accept anything. I have never had such level of service in all the 44 years of various MOT providers. Needless to say you have a customer for life and there are four cars in my household. Plus I will recommend to everyone. You are lucky to have such a wonderful, skilled and experience technician in 'H'.

Trevor Gibbons
Streetly
Ordinary general public motorist