I purchased a made to measure suit here that has b...

I purchased a made to measure suit here that has been worn four times in the past two years.

The fitting service was polite and adequate. The suit quality and service since I'm not so happy with. The trouser seam has split. I emailed Gieves and Hawkes and they said to bring it in to the store and they'll fix it. I traveled 3 hours to get to their store to then be told they wouldn't touch it unless it's freshly dry cleaned first, which I had to do.

I felt insulted as the suit had only been worn four times, was clean and still in the original suit protector it came in. Also, the email did not mention the suit would have to have been freshly dry cleaned.

Picture is of the split seam. I took it on the 3 hour train ride home. What a wasted trip. This was not the quality or service I was expecting.