The people down at Net Direct are probably going t...

The people down at Net Direct are probably going to think I'm bi polar the way I've been changing my review. I bought a 2016 Jeep Wrangler Backcountry Edition, 2 months ago. Absolutely love my Jeep. I have been dealing with some issues on it that are covered under the factory power train warranty. Net Direct contacted me after I left a negative review to look at the Jeep. It being a weird warranty issue dealing with the torque converter they were unable to figure out what the deal was when I brought it up. I updated my review again after I took it back to my local Jeep dealer for the second time and they weren't able to figure it out after a week. Now, after getting video of the issue, I'm having to take it back to Jeep. I was pretty upset because I assumed I was stuck with a Jeep I paid $36k for and couldn't get the warranty issue fixed.

So why a 5 star review? The service manager Clay down at Net Direct is one of the best guys I've ever dealt with. Most people that buy a car there will never meet Clay as he works out of their warehouse where the lifts are put on. I'm a Police Sergeant and manage a fleet of approximately 30 Police vehicles. I've dealt with quite a few service managers from our city maintenance and other dealerships. Clay really cares about getting the problem fixed and making sure that you're happy. Knowing what a pain I've had with my local dealer he even stepped in and offered to handle it for me. He also assured me that they weren't going to just tell me it was a warranty issue and leave me hanging. With a guy like Clay as the point of contact I honestly just can't even be mad at Net Direct. Whatever they are paying him is not enough this guy needs a raise!

Sales experience was pretty laid back. I wasn't too serious about getting a new car since I had only had my Silverado for 14 months. I happened to see my Jeep on the website and thought it seemed pretty awesome. I filled out the trade-in form and sent pictures of my truck in. I was working that week so I asked for them just to text me the information. Several texts and a couple phone calls later I was at the dealership driving the Jeep. It was pretty nice to get all the numbers talk out of the way before I even went up there.

If you want an awesome lifted vehicle and don't want to go through the hassle of doing it yourself (paying someone to actually put the lift on can be expensive), then go to Net Direct. I can tell you that you can buy with confidence as if something is wrong with the vehicle they will make it right. If I could talk my wife out of her Lexus I'd take her up there to get one too!