George Milne

Review of Hendrick Honda Charlotte

Oil change and rotation of tires was fine. But the...

Oil change and rotation of tires was fine. But the torque converter and the right rear strut are not fixed. The judder in the transmission still exists. I was told that Honda needs a picture taken of it before they can work any further on it EVEN though Honda and the dealership know that the transmission fluid breaks down earlier than normal causing the judder malfunction in the transmission. It continues to do it after 5000 miles. That s how soon the transmission fluid breaks down.
The rear strut is making a thud noise and I was told by the dealership that either I ll have to put up with the thud noise or spend $360.00 to fix it since I ve got 55,000 miles and Honda won t cover it. It s interesting that this part came from the plant with this malfunction and the thud noise just kept on increasing in volume.
I don t feel that either one of these problems are my fault or concern and Honda needs to fix these problems. This is my 3rd Honda from Hendrick Honda and my 5th Honda overall.
The results that I received the other day from the dealership are very disturbing! I would like to continue with Honda but that will be up to Honda and the Hendrick dealership!