Case 1. Hello, good morning, I have not found a wa...

Case 1. Hello, good morning, I have not found a way to contact you, you are causing me a number of problems and in times of pandemic for me and my family nucleus, I am in the UK that I move with my family this weekend From Spain to here, understand husband and minor daughters and I am waiting for a transfer of money that a friend owed me, he decided to send it to me from his company that operates in Miami United States and transferwise due to the fact that his company name says In part of its commercial name Venezuela they have decided to stop the transaction and that for security reasons and they asked me questions as if I were one of the criminals who operate or govern that country. Gentlemen, it is 2900 dollars and there is a traceability, I answered an email that they sent me and I have sent them several emails raising my situation and several calls and they do not tell me anything, only that the case has another department, which department do I ask? I am stranded in a country that I have just emigrated with no money or anything.

Case 2. Not only did they stop me the money from case 1 that I urgently need since I moved from Spain to the UK for work and family issues, I made a transfer with my money that was in transferwise that I spent there from the company where he worked in Spain, that is, traceability is known and the money was there. Well, it turns out that they have stopped the transfer and now the people who made the transfer pressure me and question me as if I did not have the money. And all because of your bad work, they do not give an answer and do not ask what they want to ask to clarify the problems. I bought a used car or car, they let me take it because the transfer was in progress and that was on Monday the 21st and we are already Wednesday the 23rd and nothing is known about the transfer, I call and write and they don't tell me anything, just that My case is held by another department and what was raised in case 1 the transfer that they make to me that has the research topic stopped me in case 2 which is the transfer that I made with my money here. Car salesmen now think I wanted to scam them. Gentlemen are causing me a lot of trouble with my money.

They hang up the phone, they don't give me a written answer or by calls, just a call center that answers and doesn't know what to answer.

I write this way since we are desperate and we cannot find a solution.

PLEASE I NEED MY MONEY WHICH THEY TRANSFERRED TO ME AND I NEED THE TRANSFER I MADE TO BE MADE IMMEDIATELY.