The staff was helpful, and happy to get me everyth...

The staff was helpful, and happy to get me everything I needed to get started, the selection is good, and I like their kits.
The problem I have is their unwillingness to trust their customers. On my first purchase I bought everything I needed to get started, so there was quite a bit of stuff coming home with me, and it was all a little overwhelming. Taking an inventory of everything coming home with me was difficult, as I wasnt 100% sure what everything was. When I got to bottling day I realized that I had paid for a capper, but the employee had never given it to me. When I went back I was told that I would have to pay for another one even though I never got it the first time. I understand that a cystomer could be dishonest, but 5 star customer service is trusting your customers, and I did not get 5 star customer service here. I'll be going somewhere else next time.