540 Fer Review of CLIMANET
They have a very questionable organization. Which ...
They have a very questionable organization. Which depends on the "head", before who physically comes into the house. In practice, the sales agent (perhaps very good at his job of selling) is also responsible for carrying out a real technical inspection, but ... he does not have the relevant technical skills (rightly! Because his job is to sell and make contracts, and is not intended for installation and technical evaluation of the site). Result: the actual characteristics of the installation site are not well evaluated, resulting in:
1) misunderstandings (installers arrive who, through no fault of their own!, Are not informed of the particularity and refuse the installation),
2) delays (by reporting everything to Climanet, the definition of a further appointment is very difficult and extended over time),
3) additional costs (those requested by the other installer who is finally sent after a long time but ... always absolutely not informed of the particularity, in situ he says "this small modification costs an additional amount, to me personally from you" !! ).
It seems that the inspections are not analytical and realistic, it seems that the installers are not informed (as if it were enough to stick and stick in every house, always in the same way !!) and then ... it seems that they do not have the right economic treatment from Climanet (!!!) and claim against the customer, who in reality would have the right to install only and exclusively on the basis of the estimate (certainly not very low!). Furthermore, the installers (again for the fault of the company that does not provide all the operations) seem to be predisposed to do as little as possible, so that you may have to call a technician you trust and have him do the missing operations at further expense. That's no good! In this way the company seems to simply "sell various boilers and air conditioners" with the decoy of the installation ... which, however, is incomplete, according to the company forecasts, not so much for the installers themselves, who do what they are paid for and demanded by the company. In short, what is wrong? Organization and honesty (in the sense of clarity) of what you are actually selling: certain products but not a good service, which is complete. On the contrary: disorganization! Illusory towards the customer. Sorry to say but I don't know if I would recommend this company.
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