Cindy Eck

Review of Allina-Cambridge Medical Cente...

We waited over a year for three different dates of...

We waited over a year for three different dates of service to be processed through our insurance because Allina lost the payments that the insurance submitted. They tried billing us the entire amount through out the entire year and threatened to send our balance to collections. Once Allina found the payments, we received our correct balance but only after calling to check if anything had been processed. Allina never tried to contact us to let us know that everything was fixed. Our remaining balance would've gone to collections had we not called to check. We began paying on the balance and received another call that our balance would go to collections if we did not set up a payment plan. They did not even apologize for all the wasted time and phone calls. Not to mention they were very rude every time we would call to see if they found the payments. I sent EOBs that Allina requested through the mail that they claimed they never received. I even sent the proof of payment the insurance gave us. Again, they claimed they did not receive these. If you don't have to, do not use Allina. They are the most unorganized medical facility I have ever dealt with.