Tl;dr: I wish I d stayed at the holiday inn.

Tl;dr: I wish I d stayed at the holiday inn.

The location is convenient but that s all it s got going for it for its one star. I was referred over by their sister hotel, the Roxy, due to a glitch with my booking and them being out of rooms by the time I arrived. No worries, I walk over to the Soho grand and expect the same level of elite customer service and cool, fun vibe. Not so, at the Soho Grand, where I was treated as a liar and a cheapskate when trying to spend $300+ on a luxury hotel experience (their words, not mine!). The front desk staff argued with me for a half hour, refusing to honor the rate that was given to me both online and confirmed by the Roxy. I finally get upstairs to my upgraded room, which is a tiny, outdated, impersonally furnished room and my key doesn t work, so I then have to spend another 15 minutes waiting for elevators to get a new one made and back upstairs.

Don t waste your money here, take it someplace else that understands how to treat its customers and is a higher quality room/decor. There are plenty of options in this city!