Following a car accident (not responsible) for whi...

Following a car accident (not responsible) for which our vehicle was declared wreckage, MARSH, missioned by the insurance of my employer, was in charge of the file. This support was catastrophic: no steering of the various stakeholders, no information given to his client about the progress of the file to a "radio silence" for several weeks at the time of payment of compensation (no response from our interlocutor to our emails and calls: where is the professionalism? Taking into account the customer?). Not to mention the fact that at no time did Marsh defend our interests, especially when estimating the VRADE of the underestimated expert (despite our recommended mailing and factual evidence of market announcements proving this under Evaluation).
In short, not professional at all. We felt very alone and unaccompanied ...