We just want to say "Thank you!" to Magellan Trans...

We just want to say "Thank you!" to Magellan Transport and especially to Mallory K. who worked with us on a load. Magellan is a great broker to work with. They gave us a great rate to move their load. But as things sometimes happen, we were late on our Monday morning delivery on December 3rd, 2018. They automatically deducted late charges on our rate, because their client's load was very time-sensitive. We explained that the late delivery was independent of our own will and that we were just a small mom-and-pop company that was trying to establish a relationship with brokers. While others at Magellan remained adamant about deducting the late fee, Mallory was moved with compassion towards us. She had been helping us for 2 days, trying to solve the issue of late fees. She was understanding, compassionate and very human. After 24 hours, Mallory managed to cancel the late fees as a one-time courtesy, but she advise us that next time we needed to communicate better and faster with them. We definitely recommend any carrier to work with them, especially with Mallory K. Merry Christmas to you all :-)