Ray Detwiler

Review of Grabagun.com

Horrible customer service. If i could give zero st...

Horrible customer service. If i could give zero stars, I would. I guess the building didn't collapse on me, so that is worth one star...

I wanted a p320 9mm compact with black grip and night sights. They had one online with night sights and a green grip, and one with no night sights and a black grip. Their prices were better than anywhere I have seen so I emailed to ask if they would consider exchanging the grips (since the p320 is modular) and selling me the gun with night sights AND the black grip.
No reply. Should have been a sign.

I live close by, so on my way home I stopped in to ask in person. I had the cash and was ready to make a purchase if they were willing to work with me.

Two people were working the counter when I walked in. One was busy with a customer (young gentleman) while the other seemed content to just ignore me and work on his computer (older gentleman).

When the young guy finished with his sale, I asked him about switching the grips. He looked over at the guy behind the computer, who looked up (finally) and said he "couldn't" do that. And that was that. He wouldn't budge or give me a satisfactory explanation as to why he "couldn't". He told me I could just buy the grip I wanted from sig. Call me crazy, but I don't want to buy a brand new gun, only to turn around and spend another $55 ($45 + $10 s&h) to replace a component so I can make it into the gun I really wanted all along. I will just find the exact thing I want for sale elsewhere.

I'm an intelligent, reasonable person, so if there was some legal reason why he couldn't, I would have happily accepted his explanation. But his main argument was something to the effect that certain guns are just hard to come by.

At this point he could easily have asked me if he could order the gun I wanted, but he seemed content to watch me walk out the door without making a sale.

He could have had my business today, if he'd cared enough to pursue it... Based on other reviews I've read, I'm glad I didn't buy from him.
I think there must be some shady dealings going on at this store. Only legitimate reason I can think why he wouldn't want to work with me to make a sale.