Jan Olpin

Review of NICOLAS

April 6, 2018

April 6, 2018

I am so happy with all my interactions with Nicholas and Company. From my salesman, Brian Southworth who is always willing to do whatever needs to be done to get me what I need. If I forget to order it he is always willing to get it to me. To the Accounts payable clerks who always are happy to help me with my account. Thrilled with our driver, Jorge, who puts our order into the spots we need it to be and out of our way, and he does all that at 5 am. We have so much fun at the food shows we go to. Everyone is always so kind and willing to let my nephew eat all their macroons. LOL!

So here s another story about why I love Nicholas!

I messed up and forget to order some items from Sysco (yes the S word). It's a Saturday so I quickly double check my inventory and see that I can get all these things from Nicholas. I call my Nicholas Salesman, Brian Southworth. He quickly gets my order into the system. He tries to email / text all the Nicholas salesman in the system and see if anyone is coming from Nicholas and driving towards Heber so that they could bring them up to me. He then offers to go and get all the things for me. I reassure him that I will go get them, this isn t his mistake. He keeps insisting that he will go get them, but I know he really has stuff to do and I can drive fast to Nicholas.

I head to will-call but I am going to be there about 15 minutes after they are suppose to close. I call and they will wait for me. When I arrive at Nicholas they have my order all ready to go. I am at Nicholas maybe FIVE minutes total.

Nicholas has the best customer service IN THE WORLD. I am always pleased with every interaction I have ever had when dealing with the Will-Call department. They are always pleasant and happy to help with my orders. All the Nicholas Family of employees I have ever met have gone way beyond being helpful. They have all become part of our family.

I am proud to serve Nicholas products, and I am so proud to see that they get what customer service truly means. I am happy to call Nicholas my Main supplier.

Jan M. Olpin
Dairy Keen Home of the Train
Our Family Serving WITH Your Family Since 1946!