William Graham

Review of Montgomery Motors Ford Lincoln

MONTGOMERY MOTORS IS UNFAIR

MONTGOMERY MOTORS IS UNFAIR
I recently purchased a Chevy Suburban from Montgomery Motors. I bought the vehicle "as is" with great selling points like "ice cold a/c, heated seats, etc" at fair market value of $11,300. I drove my new Chevy for less than a week when the "Ice cold A/C" quit. I called the salesman Mark Johnson and informed him of the problem. He said he would talk to his service manager, then they told me to bring it in and they would look at it. I took the vehicle into the service dept. mechanic Michael Mungin. The service statement says he evac and recharged the a/c. I was called and told it was ready and to come pick up the truck .Surprisingly, I was handed a bill for $85.00 for the repair work. I paid that bill, and left again. However, this time the a/c stopped working within 15 miles (from Ford in Troy to Albemarle)! I called the dealership back several times asking for my salesman's assistance with the continued problem, and was told "I'll get back with you" each time. When I finally was able to get in touch with the salesman Mark Johnson (today 9-4-15, 20 days since date of purchase), he put me through to the general manager Kevin Smith. I explained to him the problem I had been having (this was his first time hearing anything about it), he then told me there was nothing he could do because I bought the vehicle "as is". I have been dealing with Montgomery Motors for 11 years, I have never had any problems with them thus-far. I have 6 Ford vehicles that I've had serviced through them over the last 11 years, and am very disappointed with the new management. I have been a business owner all my life, I know what its like to sell a product and have to repair or replace something when its broken. I have had to eat cost in the past, but I did to save face. To keep my reputation good in the world of business. I am not looking for something for nothing, just to be treated fairly and with respect and for companies to be accountable for their selling a vehicle or product that clearly had a bigger problem when they sold it, and now I am stuck footing the bill. I am no longer dealing with Montgomery Ford. I will forevermore deal with Chevy and hopefully they have a sense of integrity.
Bill Graham