Brett Jennings

Review of Hyatt Regency Maui

Horrible check in experience. Called multiple time...

Horrible check in experience. Called multiple times prior to arrival to make sure our party's rooms were near. 'Near' evidently means the same building. Also, the supposed upgrade fee jumped from $50 to $100 for an ocean view room. Check in manager tried to put our party in the same room twice during Checkin.

Additionally the hotel rooms and facilities are showing bad wear especially for the prices commanded. See the bottom of the bathroom door, a hole in the building and rust on elevator doors.