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Review of Chapman Auto Plex Scottsdale

Sometimes, one bad apple spoils the bunch. That's ...

Sometimes, one bad apple spoils the bunch. That's what happened in my case. I went to check out a vehicle. The salesperson that I had been communicating me called me an hour before I arrived. We discussed a specific vehicle that he said he would have pulled out front when I arrived. Was it pulled out front? No. Sadly, it gets worst. When I arrived, I had to wait about 30 minutes before he came out to see me; although, I contacted him to let him know that I was there and another salesperson informed him. The other salesperson offered water while I was there. The salesperson I had been working with offered nothing. Once he came out, he said he would go get the vehicle. 5 minutes later, he comes out and said it was sold that morning. He apologized by saying that he had been busy all day. Nice apology. It's amazing how customer service is such a thing of the past. I would give zero stars, if able, but Thomas (the other salesperson) was very friendly. My salesperson was Cameron. Sadly, I won't be coming back to Chapman Dodge Chrysler Jeep Ram again.