Jan Liane

Review of Better Business Bureau of San ...

January 31, I clicked on an on-line link to order ...

January 31, I clicked on an on-line link to order samples of 2 products: January 31, I clicked on an on-line link to order samples of 2 products: skinrefresh and eye Sensation from Essential Skin Now, 1507 E Valley Parkway, Suite 3-485, Escondido CA 92027. I looked specifically for any indication I would be put on some kind of recurring order and saw nothing (I've been trapped like this in the past). Paid $5.99 for each sample. Products came with no information other than a return label for a company called Essential Skin Now. On Feb. 14 I was charged $92.99 from "infiniteforskolinprice.merchannv" and on Feb. 15 I was charged $92.97 from "8552637304greencoffee" on my Citi credit card. I called the 888 number on the return label to ask if the charges had to do with the samples I received and was told those charges would be recurring because I hadn't called and cancelled my account within 14 days of ordering. Believe me, had I known this, I would never have ordered the samples in the first place and there was nothing stating an account would be set up nor how much I would be charged if I didn't cancel "my account". The representative (phone# on the return label) I reached was located in Colorado and said he could only offer a 50% refund for each charge since I hadn't canceled within 14 days and had "agreed to the charges" which I certainly would not have done. But the refund was offered only after I mentioned I was going to put negative reviews with the BBB, Google and Yelp reviews, and with the Attorney General office in California. I believe companies that do this need to be upfront on their initial link stating clearly what will happen when you order including: cancel-by dates, recurring charges, and how charges will appear on one's credit card. Greencoffee??? What kind of BS is that--makes me think it is a scam. If not, this kind of bait and switch tactic should be ILLEGAL. Thank you for hearing me out--Janice Liane