grace W

Review of Zannos Melathron, Relais&Chate...

terrible experience

terrible experience
we were told to upgraded to the most expensive room (for 4 persons, 2 bedroom and bathtubs) in the second day we stayed, because the hotel double-booked. When we arrived the big and expensive room and found immediately we didn't like, we asked to change back to the one
we stayed earlier, but the manger rejected, because she already gave to other quests. Also all rooms were occupied so it's no way to move to another room. After all we found out the bathroom in first floor was humid and smell awefull, because the water keep coming out from floor. I called front desk but got answer ''what do you want ? do you need more towels" . I was so..........disappointed at a 5-star hotel! The manager didn't show respect to us" . Be honest, the view and breakfast were great. Beware of upgrades if they try to upgrade you, say no. I wish I had.