Our first time visiting Muskoka and decided to sta...

Our first time visiting Muskoka and decided to stay at the jw marriot. Check in process was pretty simple since the check in process was completed In your car.
The grounds are beautiful, pool was great. Beaches were stunning and constantly maintained. The biggest downfall is the restaurants. We made reservations at the steak house and when we called to confirm they did not have Our reservation on file.
They decided to seat us at the dock restaurant in a separate room where there was no air circulation. They gave us the option of both menus. We decided to order from the steak house menu as that s where we originally reserved. We were there with our 4 kids and their meals came out cold. Our meals took 2.5 hours. I understand the situation of lack of staff especially during unprecedented times. However the management is very poor in all areas. From the front desk to housekeeping and also the restaurants. At the restaurant We ordered drinks a few times. The waiter came back and asked us if we wanted anything to drink. We just places our order with him. He seemed frazzled; possibly first day on the job with little training. The manager never came around to ease the situation or simply to ask us for drinks to or even complimentary salad or whatever just to hold us tight while we kept waiting for our meals. They did however agree to cover some apps as they came out cold. And our bottle of wine. We still paid $500 for below mediocre food.
There is no housekeeping during your stay. Which I thought was ridiculous. I understand the concept of not actually being in the room for housekeeping. However for a hotel where you re paying over $600 a night plus additional fees this is simply unacceptable. They need to figure this one out. We stayed for 5 days and by day 2-3 with children our room needed some cleaning. We decided to contact front desk and ask them to simply vacuum our bedroom. They assured me they would send someone up to maintain the situation and that no one was to be in the bedroom. We came back from dinner 3-4 hours later to find our room again untouched.
So again lack of staff and poor management.
If you decided to chose this hotel you need to understand that there is no house keeping aside from providing towels and garbage bags outside of your room. If you want to dispose of trash you must place your trash outside of your door. Where that becomes an awful situation since you have trash and towels. lined up from each room In the hallway.
The restaurants on the property are just ok. The only place that may be worth trying is the pizza near the pool. So I would recommend driving 15 minutes to the next town for all meals.
Another issue we came across is the constant calls we had to make for towels. Water. Ice etc..
Well be visiting the Muskokas again but more than likely renting a cottage.