Nomi Sajid

Review of Auto*Mat

I called them to re-do my motorcycle seat as it wa...

I called them to re-do my motorcycle seat as it was very uncomfortable. They advised me they do such work and to bring down your seat for an estimate. I met Tim (Owner) who was welcoming at first and greeted me with a smile. We spoke very briefly about how he will make the seat more comfortable and then said it was $200. When the seat was done it was more uncomfortable than before. After getting into a heated argument sparked by Tim's unnatural way of handling a customer's simple statement that "I am not happy with the result and craftsmanship, may you please fix it", he stated "I added foam on top of the existing material if you don't like it go buy another seat" I had told him that this was not what we agreed upon, please either do what we agreed upon or return my money. He insisted this was what I wanted and refused to fix it and after insulting my grandfather and I walked away with no urge to satisfy his customer. This is not a real way to run a business.