John Baldwin

Review of North Hertfordshire District C...

Had a problem with refuge collection (not recyclin...

Had a problem with refuge collection (not recycling) the collectors were rude and unhelpful. Have to say the first ever. Got in touch with North Herts over the issue, was advised a supervisor would be contacting me - never did. Rang the following day, the customer service agent was unhelpful, had a could not care less attitude and in fact did'nt even know what day it was. I asked to speak to a supervisor, told "I could'nt" asked why not, advised an email would need to be sent to them, before a response could be had. Why do we pay our council tax to deal with an inefficient and inept group of individuals. I suppose they would blame covid for the issue, better than blaming an individual I suppose.