I have been in contact with Allianze Global Assist...

I have been in contact with Allianze Global Assistance after I had to cancel a flight because the person I was going to stay with died very suddenly. I have had my claim rejected because I was unable to send a copy of the Death Certificate and although I sent a copy of the Obituary this was not sufficient. In view of the extremely sensitive nature of my claim this company are using the lack of a Death Certificate as an excuse not to meet their obligation which I find totally unacceptable and I certainly would not use them again.