Giving 4 stars because in the end we were happy. ...

Giving 4 stars because in the end we were happy. We paid the extra for preferred service because Travelocity reviews said you got premium beers and showed pictures in the fridge of them. There are only 3 beers at the resort. Same thing happened with wine reviews. There are nicer choices for purchase at a much higher price. You do get better liquor choices if you drink liquor that's where preferred is worth the upgrade. The turn down service and butler are not necessary unless that's what you need to feel happy.
The staff at swim up bar were amazing as were all resort staff.
The biggest complaint we had is the first 3 days there were not relaxing because they had us meeting them to arrange travel back to airport and they want to sell excursions at this time. They goofed this time up on us twice requiring 3 attempts from us to make sure our ride to airport was secured. Then there's the travel plan breakfast they ask you to attend the next morning. Who wants to sets an alarm the first morning of vaca. We were told we'd get $200 in spa coupons so okay we'll do it. Next morning, after alarm went off, I called the spa and was told I could only apply $40 at a time. So we cancelled the breakfast. Later that day we ran into the rep and long story short we can use the $200 at one time. So now we set the alarm for another day because an hour of our time is worth the spa voucher. It turned out to be 3 hours though.
Another annoying thing, it took 3 dsys to get the beer and snacks in our mini fridge that come with preferred service. We also had a moldy hammock so on the 3rd day we had one we could use and that was real nice. . The best part was the honey moon suite. It's ocean front even though they call it ocean view. It was nice but some things are in need of repair.
We did love the beach and weather. A must do, walk north past resorts until you round the bend and see land jutting out to right. There's a beautiful cove and the ocean is all yours. This resort is beautiful and overall we enjoyed our stay.