So Topline installed my granite several years ago ...

So Topline installed my granite several years ago as subcontracted through LOWES. The staff was always helpful and professional. However, when the installers delivered the slab they wheeled it on a dolly over my hardwood floors. This caused a long indentation in the wood from the front door to the kitchen. The installers also cracked the granite. The installers offered to replace the slab or seal the crack with glue which we accepted. It was sealed nicely and to this day you can t even notice the crack. When we complained about the damage to the floors the BUSINESS OWNER offered to take a look at the damage. Well the owner said that he did not believe his installers did the damage and he refused to pay for the repairs. We were really upset about this because the owner basically accused us of lying. We did not ask for new flooring. We would have been satisfied if they had just offered to sand and restain the floors. We have worked hard all our lives so we respect business owners and others too much to try to cheat them in some way. I also assume that businesses have some type of insurance to cover these things. After complaining to our kitchen planner at Lowes they eventually paid for the damage because the owner would not budge. I WILL NEVER DEAL WITH TOPLINE AGAIN BECAUSE OF THIS. I understand that there are people that try to cheat businesses but this was not such an outrageous claim for the owner to accuse us of lying.