Rocio Arimayn Capalbo

Review of The Clay Hotel

Very noisy and lousy communication! The only thing...

Very noisy and lousy communication! The only thing to highlight is the kindness of the receptionist and Maria, the cleaning lady. The hotel is very clean but a pity that it is so noisy. We had to change rooms because in the first assigned room the floor vibrated and the music from the restaurants below was too loud.
Send 3 emails 1 month before asking for breakfast and AMAZON shipments. I never had an answer. Upon arrival at the hotel they tell us that breakfast is NOT included (and when making the reservation on the hotel page it indicates that it was). For each Amazon package they charge you USD 5 !!!! Even if you receive them, they charge you for just putting the hotel address on the shipment and if they receive them, they don't tell you that they arrived or they bring them to your room, so they scam you.
The blonde receptionist in the afternoon always had an attitude of laziness, he was in the room next to the reception with his legs up on the table, it seems that anything you communicate bothers him and he does not have a serious treatment towards the client.
In addition to banking the music in all the rooms, they charge you for the orders, they do not respond by mail, facebook or the hotel page itself. There is no elevator, no laundry service.
It has a good location and cleanliness, nothing more.
I do not recommend it for those who want to rest or buy on amazon.