Alexis Horowitz

Review of Sears Imported Autos, Inc.

I purchase a new MB 2012 350BTC about a year ago w...

I purchase a new MB 2012 350BTC about a year ago which was plagued by a persistent problem--a heated steering wheel that overheated initially where the left hand lower spoke met the wheel. On first complaint the wheel was immediately replaced to no avail indicating that it was a design problem. For one year I mentioned this problem. And then to my amazement I got a call from my service advisor that their lead mechanic/ shop foreman had finally gotten someone at corporate MB to listen to his repeated requests for a solution to this problem. An upgraded part had been developed, and was installed without delay. Its great to deal with a car agency that knows who you are and takes care of your problems! By the way I'm Arthur, the review is posted as coming from my grand daughter Alexis----So much for computer integrity!