After a water damage in my cellar "One more room" ...

After a water damage in my cellar "One more room" in March 2019, I had to do business with this company for the reimbursement of damages. I had of course subscribed to insurance with the company for this kind of situation.
This did not prevent them from balking at the idea of giving me money ... it's been 2 months since they have my RIB and the agent in charge of my file does not respond to any of my emails and calls for 2 weeks ...
MAJ SEPTEMBER 2019
I received the money I was due and an apology from Marsh for the lack of communication in recent weeks (my RIB did not comply with their legal obligations, I sent a new one).