is anyone here who knows if ving is travelling ...

is anyone here who knows if ving is travelling if the country is still in red zone.? i book a trip to Croatia about a month ago and customers service recommended very mach to bay the trip because the country will become green for sure. Now i can't gett them on the phone i try to call almost everyday for 5 or 6 times and i gett only a robot that tells me to call later.
very bad customer service experience