Allegra HavaNa Pacheco

Review of Valdes & Associates

Our experience renting from Valdez and Associates ...

Our experience renting from Valdez and Associates has been horrible. Becky West the agent whom we deal with is a rude, inconsiderate woman and frankly a bully. We are in a pandemic and she is insistent on hosting open houses in the home we are living in. She tries to use threats and cooersion to manipulate to intimidate. We are in a shelter in place order and the governor is encouraging social distancing. Everyone else is doing virtual tours or pictures of their properties and she is insistent that she will be showing the home we are currently living in or ELSE. She clearly has no regard for our health and didnt even care to ask if we were ok with her bringing people in to see this while we are working from home. Her words were were not asking if you're ok with it were telling you we will be showing this house. She is threatening that we are in violation of the lease. When we signed the lease 10 monts ago we were not in a global pandemic. I have made various attempts to do videos, take photos to do it virtually and she still is insistent on pushing the issue. All other real estate agents are not only encouraging virtual tours they are discouraging in person tours. When asked to show me her Covid-19 policies, she has no response. Her directions were "we" not sure who we is but will be wearing gloves and a mask and will be 15 minutes. The house we are renting isnt even up on their website yet. I told her we prefer to wait until the governor gives a clearing for social distancing and her reply was we are essential and have people who need shelter. We will be showing the home or you are in violation of the lease you signed. I am really disgusted at how this company is taking our health and our lives and not giving a single concern for our well being or the well being of those she wants to bring in. What do they not get about social distancing and a global pandemic? They have been rude before several times to us but this one takes the cake. Good luck if you ever think twice about renting from these people. When you sign your documents to lease the home they make you call NM Gas company and PNM to get the accounts in your name, but state verbally they will bill you for water. It is just two of us and our sewage and water bill is 95.00 a month! Dont you think thats excessive? When asked for usage info they gave us an invoice with a line item that says water and sewage. They operate in a very sneaky dirty way. Never late on our rent, have called once for repairs and taken Beckys disrespect until now. This is where it stops. I think theyre used to dealing with people by putting fear in them and threatening them. Do yourself a favor and do not rent from these unprofessional bullies who are used to stepping all over their tenants faces .