DO NOT STAY HERE IF YOU ARE ALLERGIC TO PETS! My f...

DO NOT STAY HERE IF YOU ARE ALLERGIC TO PETS! My family was booked for a 10-night vacation there last March. We were forced to leave almost immediately after we arrived because they were unable to provide us a pet free room. My son and I are allergic to dog and cat dander, and he had an immediate and severe allergic reaction after we checked into our room. We noticed animal hairs on the bed and sofa, indicating that a pet had recently stayed there and that the room had not been deep cleaned afterwards. When we requested a pet free room, the manager told us that none of their rooms were pet free and they would be unable to accommodate our family s medical needs. We were forced to find other last-minute accommodations at a significantly higher rate. The Viceroy General Manager, Robert Purdy, has been unapologetic about our experience and has been unresponsive to my requests for a refund of our security deposit, equivalent to a 5-night stay. Hotel maintains they are pet friendly and allergy sufferers should disclose this information prior to arrival. My goal in sharing our experience with you is to make other pet allergy sufferers aware of the significant public health concern at Viceroy Snowmass and of their unfair business practices, which have caused my family undue hardship