Rebecca M

Review of Pep Boys

Truly awful experience, I wish I could give 0 star...

Truly awful experience, I wish I could give 0 stars. Brought my car in for a state inspection at 10am, they estimated it would take 4 hours. Called back at 2pm to get a status update and they hadn't even started!! I should also mention that the employee I spoke to was quite rude and hung up on me twice. On my third call, they said the inspection would be done by 4pm, and also promised to call me periodically with updates never called me once. I showed up at 4, praying my car would be ready, only to find that they still needed "10 minutes" to finish up and put all of the tires back on my car. I have never ever heard of tire removal being necessary for a state inspection, but am guessing it was because they were trying to get me to pay for tire rebalancing or some other additional service I had not originally come in for. As I stood and waited ANOTHER HOUR for them to "finish up", I found that the other 5 people waiting had similar horrible experiences. They were all stuck waiting many hours after their car was promised to be ready and given the run around by the employees. One poor woman had been waiting 3 days for her car back just for an inspection! I strongly suspect they can't keep to their deadlines because they're spending time doing shady practices (like removing tires) and trying to weasel extra money out of customers who are at the mercy of the company fixing/inspecting their car. I will never use Pep Boys again I'd rather drive miles out of my way to use a different company after this experience.