Warranty was not fulfilled because dealer had sent...

Warranty was not fulfilled because dealer had sent broken parts to wrong location - had to email for 2 months (no reply) and call (deny they had received proof of dispatch). The 2 parts cost 380, - while a new ventilation box costs 208: earnings model ??. And these costs already after 3.5 years. Eventually, after irrefutable proof of warranty, due to "leniency" parts reimbursed to dealer.