An addition to the new pilot was needed to complet...

An addition to the new pilot was needed to complete the new car order. Allyne McBride Service Manager contacted me to bring the car in for pin striping. When we arrived at 8:45 AM on 10 12/17 Allyne met met us coming into the service door with the keys to a new 2017 Civic for our use until the striping job was complete and dry. Although we figured that the pilot would not be ready until the next day we received a call around 2PM to pick up our new pilot. We drove down to John Eagle Honda to pick it up.

Allyne McBride's focus on customer service and satisfaction of our wishes including the design, scheduling, loaner car availability (after Hurricane Harvey) and scheduling the paint vendor, to the return of our vehicle ahead of schedule were professional, timely, and correct. Something that is difficult to do for a disabled customer in pain. We were pleasantly surprised, relieved, and appreciative of his Quality of Care. Thank you, Allyne! More Honda owners need to try his customer service.