I was recommended this app through the complex my ...

I was recommended this app through the complex my parents are moving to help set them up. My first task was to get them connected to internet & representative put me on hold so he can do research on best deals and after all the research he did he came back & told me there is no internet providers in the complex my parents are moving. He got upset when I told him he was wrong, so he told me to take a look myself. So I did, few minutes later I was confirmed with Optimum. Maybe this app would be decent if representatives actually were able to help & so called completed tasks actually went through the app.