If i could give a negative star i would. i took my...

If i could give a negative star i would. i took my computer in for a virus on 11/23/13 and was told i would have it back before thanksgiving which was 11/28/13. i got it back on 12/2/13. in this time i called for updates on what was going on because they were not calling me. the man working on it was 'not available' so i asked if he could call me back. he never did once. when i got the computer back i lost everything. there were no pictures (my wedding pictures included ), no documents which included passwords for such things like credit cards, banks, job applications etc, resumes, references. my whole life was on that computer and it was gone. the security system that i purchased was gone as well as Microsoft office.
it turns out that Charlotte Street Computers took all my data off the computer to fix it and just never put it back. another week goes by as they try to find the data that they 'backed up'. i had to bring my computer back to them to 'fix' again. it is now 3 weeks since i brought in my computer and i have yet to get it back. working correctly. the only positive thing i can say is that they are not charging me extra for the time.