It has a lot going for it - hands-down best coaste...

It has a lot going for it - hands-down best coasters, and at Halloween there are amazing decorations. BUT there's a lot of practical issues that cut into the pure coaster experience. (1) We called ahead and they convinced us we needed to buy the VIP Ride pass for an additional $80 each if we wanted to avoid waiting in long lines. But they oversold, so regularly the VIP line was the same 90 minute wait as the standby line. There's no regulation and VIP isn't favored, so it is just as long as goes just as slowly as the standby line. (2) We didn't encounter hardly any employees. We found dozens and dozens of unpaid high school volunteers who couldn't answer basic questions because they'd only been there a day or so. They were very nice, but it made things difficult from time to time. (3) They ran out of supplies and food left and right. Sodas ran as water. There were huge messes everywhere. There were no cups. On and on. (4) This wasn't our experience, but if you happen to go in October while the Halloween Haunts are going on you have to *pay extra* not to be targeted by scarers. They have haunts throughout the paths, sometimes unavoidable, and little kids can pay for a special badge. It's nice they have a badge, but surprising that they charge extra.
In conclusion, they were overall unprepared for guests and basic operations. The coasters are incredible: Steel Vengeance is the best I've ever been on. Millennium Force is so extreme I was literally unconscious and my family had to hold my head up during the ride. But the poor operations are glaring and cut into the experience time and again. Guests do not seem to be a priority - it felt like we were left on our own with high schoolers looking after us while we were charged at every opportunity. It's a great park and they should treat the park as such, as well as the guests who come to enjoy it.