Maria Castillo

Review of North Texas Area Community Hea...

I am a former employee & a current patient of this...

I am a former employee & a current patient of this clinic for almost 4 years now. I have always been treated with respect in the aspect of being a patient of theres. Jacky the call center representative got me in as a same day patient, she was very courteous & informative. The front desk staff Rachel & two others i don t know by name were very nice & asked me how I was etc. I sat & waited maybe 15 mins before I was taken back to see PA Falcon who is one of my favs there! I work at another clinic now & the wait time to get back is way longer than that! The MA Itzel who is also one of my favs, asked me all the correct questions, was concerned for my health & very friendly! She was knowledgeable, warm & informative. PA Falcon is amazing! She remembered me as a patient (my medical stuff) & former employee, she took GREAT care of me, she was ATTENTIVE & INFORMATIVE! Although this is a non profit organization & I haven t been since last year, I was feeling very ill & figured since I didn t have a PCP yet I could come here (since they have all my medical records) and I was NOT DISAPPOINTED! I was treated respectfully & they were all concerned. I wanted to leave this review since the ones on here are all bad now & before when I worked there. I would like to add that HR was always so polite & warm towards me, my manager was always understanding & all around awesome! My direct lead is an awesome person as well. They DO care about their patients, (I know first hand since I worked there) at the end of the day, you can climb mountains, go the extra mile for patients but they ll always be the ones that slipped thru! And I have went home & lost sleep over those patients. This is NOT a bad clinic, with bad doctors & staff. I KNOW this is a fact as well, as I am a patient of there s. Good luck NTACHC! I saw all these bad reviews and knew I couldn t leave it like that! I m thankful for y all!