Terrible customer service I now try to call them s...

Terrible customer service I now try to call them several times (the parts warehouse) but it is simply NOT included.
Yesterday also and now the same song again.
How in the hell can I get original parts if none of the 2 motor houses (Gouda, Alphen) don't open the phone ..... and wonder why more and more people are buying their parts online .... really unprecedented.